Privacy Policy

Who we are

AH Aluminium Fabrication Pty Ltd (ABN 27 424 843 477), referred to here as "we", "us" or "our", is a metal fabrication business based at C4/406 Marion St, Condell Park NSW 2200, servicing the Sydney area.

This policy explains how we collect, use, share and protect personal information — through our website at ahaluminiumfabrication.com.au, over the phone, and while quoting and completing work. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What information we collect

Depending on how you deal with us, we may collect:

• your name, phone number and email address
• your suburb, or the address of the property where work is to be done
• details about your project, including photos, plans, measurements and messages you send us
• records of our quotes, invoices and communications with you
• technical information when you visit our website, such as your IP address, browser and device type, and the pages you view

We don't need, and don't intentionally collect, sensitive information such as health information. Please don't include it in messages to us.

How we collect it

• when you fill in the enquiry form on our website
• when you call, text or message us
• when we visit your property to measure, quote or install
• from builders, architects, property managers or others involved in your project who pass your details on to us
• automatically, through cookies and similar technologies when you use our website

How we use it

We use your personal information to:

• respond to your enquiry and prepare a quote
• arrange site measures, fabrication and installation
• contact you about your job by phone, SMS or email
• issue invoices and keep business records
• understand how our website is used, and improve our website, services and advertising
• meet our legal and regulatory obligations

We'll only send you marketing messages where you've agreed to receive them or where the law otherwise allows. Every marketing message will include an easy way to opt out, and you can ask us to stop at any time.

Who we share it with

We don't sell or rent your personal information. We only share it where needed to run our business and deliver your job, including with:

• service providers that help us operate — such as our customer relationship management platform (GoHighLevel, which hosts our website enquiry form and stores enquiry details), our website hosting provider, and our phone, email and accounting services
• suppliers involved in delivering your job, where they need your details to do so
• our professional advisers, such as accountants, lawyers and insurers
• government bodies, regulators or others where we're required or authorised by law

Information stored overseas

Some of the service providers we use, including our customer relationship management platform, store data on servers outside Australia, including in the United States. When we use overseas providers, we take reasonable steps to make sure they handle your personal information in a way that's consistent with the Australian Privacy Principles.

Cookies and analytics

Our website uses cookies and similar technologies. Cookies are small files stored on your device that help websites work and remember information about your visit.

• Enquiry form. Our enquiry form is provided by GoHighLevel and may set cookies so that it works correctly.
• Fonts. We load fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google.
• Analytics and advertising. We may use tools such as Google Analytics, Google Ads and Meta (Facebook and Instagram) to understand how visitors use our site and to measure and improve our advertising. These tools may collect information such as your IP address, device details and how you interact with our site, and may be used to show you our ads on other websites and apps.

You can block or delete cookies through your browser settings. Some parts of the site, including the enquiry form, may not work properly if you do. You can also manage your ad preferences directly with Google and Meta.

How we protect and keep your information

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including using reputable service providers and limiting access to people who need it. No system is completely secure, so we can't guarantee the security of information sent to us over the internet.

We keep personal information only for as long as we need it for the purposes above, or as required by law (for example, tax record-keeping requirements). After that, we securely delete or de-identify it.

Accessing and correcting your information

You can ask for access to the personal information we hold about you, or ask us to correct it if it's inaccurate, out of date or incomplete. Contact us using the details below. We may need to confirm your identity first, and we'll usually respond within 30 days. If we can't give you access or make a correction, we'll explain why.

Making a complaint

If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. We'll respond within 30 days.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Other websites

Our website may link to other websites. We're not responsible for the content or privacy practices of those sites, so please read their privacy policies.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, along with the date it was last updated.

Contact us

AH Aluminium Fabrication Pty Ltd
ABN 27 424 843 477
C4/406 Marion St, Condell Park NSW 2200
Phone: 0434 045 911